Our scorecard

Customer service

8/9
previous
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Always close to our partners. IntegrAction: customer-integrated and quick-reaction services through a reliable network of localized service hubs and qualified workshops. Our mission: to become the preferred partner for running metals making plants to maximize productivity, quality, reliability, seeking ways to maintain assets and contain costs.
SCORECARD Customer service
1m 7k
Spare parts / year delivered worldwide, with total quality assurance and on-time delivery
SCORECARD Customer service
1,500
Tele-service tickets/year successfully resolved; 92%
in the first 48h
SCORECARD Customer service
200,000
Hours / year
of technical support and consultancy for productivity and quality
SCORECARD Customer service
14,000
Man days/year of theoretical and practical training courses, educating 1,800+ engineers
SCORECARD Customer service
7,500
Orders/year handled with top quality and on-time delivery
SCORECARD Customer service
150 k
Q-Roll slab caster rolls
SCORECARD Customer service
13
CMS-Condition Monitoring System projects in the past
15 months
SCORECARD Customer service
6,000
DanCut knives/year provide an hight quality cutting process and up to 5x longer service life
SCORECARD Customer service
4000
DanOil oil-film bearing systems
SCORECARD Customer service
3,100
Roller guides / Consumables per year
SCORECARD Customer service
20,000
Heats of service life with Danieli long-life energy-saving water-cooled panels.
1,400mm 16,700kNm
Diameter/ torque reachable by DanJoint spindles