CUSTOMER SERVICE
Danieli Original Spare Parts
With many years of experience in customer service and technology development, we at Danieli Service are proud to offer unique solutions in accordance with customers’ evolving needs for spare parts and consumable products.
Added-value Original Spare Parts, spanning from technological products to consumables, are essential for guaranteeing long-term reliability, high performance and assets preservation.
Carried out in the same workshop where plant equipment is produced, Original Spare Parts satisfy the most restrictive quality standards and certifications.
Many customer advantages arise from close relationship with the original equipment manufacturer, including:
- Highest product quality
- Surprise-free replacement and warranty period
- Updated to new technology
- Quality certification compliance
- Advantages arising from close relationship with original equipment manufacturer
- Extended Warranty periods
- Fast solutions
- LTSA: Long-Term Supply Agreements for planning the customer’s mill needs and reduced overall stocking costs
- Provide planned spare packages allowing the customer to apply better cost-effective strategies to increase the equipment life expectancy.
MANUFACTURING
The production process of Danieli spare parts is carried out in the same workshops where we produce plant equipment, satisfying the most restrictive quality standards and certifications.
One of our advanced solution conceived to meet Customers’ requirements in terms of efficiency and effectiveness is Consignment Stock Agreement. Consignment Stock (hereafter C-Stock) or “Call Off stock” Agreements became a peculiar typology of Contract that has been developed by Danieli Service- Consumables Team, applicated Worldwide and representing an alternative to normal orders.
It is a delivery program for wear and tear parts characterized by fast delivery time, coupled with high rotation and on-demand approach. Both parties benefit from lower inventory costs, as well as a more convenient procurement, dilution of parts expenses, empowered support by Danieli.
Thanks to such solutions Danieli Service embodies reliability as a partner for its customers, helping them achieving their production and operation targets.
Through a tailor-made agreement we provide a solution able to manage uncertainty, reduce unplanned events and guarantee plant operation. Clear benefits result in:
- Risk reduction
- Lower inventory costs
- Lead-time reduction
- Minimum/maximum stock
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