The challenges of modern metals production mean that every company has the target of cost reduction, while maintaining high plant availability and reliability.
Danieli Service has formed the new Advanced Service Team to leverage equipment know-how that will guarantee the reliability and the proficiency of the installed machines, providing integrated and customized solutions.
The Q-Space media helmet represents a step forward in the development of the assistance in the digital era. Through this system, it is possible to connect a Danieli Service expert from headquarters with a remote operator at the plant that needs of assistance in the execution of a particular task.
With the Q-SPACE tool, and making use of innovative augmented reality technology, the expert can guide the field technician step-by-step through all the necessary operations, directly interacting with the environment being viewed by superimposing useful images (e.g., identification of components, disassembly procedures, parameter settings, measurements, etc.).
This provides fast, 24 hours / 7-days a week support to customers, as well as qualified support for equipment maintenance, setup, or trouble shooting, helping to improve operator skills and company know-how.
The Advanced Service Team is widely recognized for its creative approach and ability to study customized solutions suitable to the needs and means of each customer.
Thanks to a dedicated and specialized team that has been working intensively and passionately on such projects for more than 15 years, and thanks to our worldwide local service shop, the Advanced Service Team is able to develop and implement customized programs for high-quality equipment inspection , overhaul and upgrade.
The cross-collaboration between Danieli Service departments also leads to a combination of advanced solutions. In particular, the implementation of a condition-monitoring system is a valuable package of services for tracking the trend of equipment vibration levels under operation and analyzing them on the basis of frequency spectra, with the support of specialized technicians. It provides a full view of the critical parameters affecting the machinery endurance and supporting strategic decisions to extend equipment life and reduce industrial risk.
Thanks to Augmented, Virtual and Mixed Reality opportunities available in the new digital era, the Advanced Service Team is now available to interact with the physical world in new ways through the Q-Space media helmet system. This raises users’ experience to a higher level by establishing a less isolated and more collaborative space. Today, DS can conduct the activity remotely the and support Danieli specialists as well as Customers’ Technicians who have to execute various interventions that may have required external intervention.
The remote assistance can guarantee:
— Fast Remote support;
— Fast problem solving;
— Continuous learning.
All this establishes a new level of service based on real value in steel industry.